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Delivery Information

COURIER SERVICE

We use POSLAJU for whole Malaysia.


WHEN WILL WE SEND YOUR ORDER
For online orders, we will ship out the parcel within 2-4 working days.

WHEN WILL YOU RECEIVE THE PARCEL
Shipped items are expected to reached you between 3-7 working days. 
Delivery time are depending on customers location. 

HOW MUCH THE SHIPPING FEES
The shipping fees are based on the product's weight and dimension of the box (for bulk orders).
Normal charges is RM8 for Semenanjung and RM11 for Sabah/Sarawak. 

HOW TO TRACE

Once the item has been shipped out, customer will receive tracking number through email.
Customers are responsible to track your parcel by using the tracking no. from the respective courier websites 
https://www.poslaju.com.my/track-trace-v2/

 


PROBLEMS DURING DELIVERY PROCESS

 

We are responsible to make sure the items are 100% in good condition 
and parcel before we send out. 
However when we sent out through the courier company there is some possibilities if problem happens during the process and which is out of our control.
BUT we will assist you to make sure the courier company take the responsibility to make sure the items reach you in good conditions.

PRECAUTIONS


1. PLEASE DO NOT RECEIVE THE PARCEL IF THE PACKAGING IS TEAR / BROKEN / BOX IS OPENED. 

If you received those items in that conditions, courier company will not take responsibility if we report missing items. 

2. In case you have received the items, please keep the original packaging. Do not throw away the packaging (even though its tear) for the proof later.
Please snap picture of the parcel and directly whatsapp to us: +60 19 905 9563
If those case happens, both parties are responsible to claim reimbursement from the courier company. We will assist along the process.

We needs your cooperation to provide the details needs by courier company. 

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